We charge based on machine running time plus material cost. The more complex or detailed your design, the longer the machine runs — so cutting time is the main cost driver. There is a minimum charge of $35 per job. Send us your design file and we will provide a detailed quote within 24 hours.

Yes, our minimum charge is $35.00 per job regardless of size or complexity. There is no minimum quantity — we accept single-piece orders as well as bulk runs.

Yes. We offer a student rate of $2.00 per minute of machine running time for students and school projects. Bulk order discounts are also available for larger quantities — contact us with your requirements and we will provide a customised quote.

Standard turnaround is 3 working days from the time we receive your confirmed design file and payment. Turnaround may vary for larger or more complex orders. If you have an urgent deadline, contact us and we will do our best to accommodate you.

We work with vector file formats including DXF, PDF, and AI (Adobe Illustrator). These formats preserve the precision and clean lines needed for accurate laser cutting. If you are unsure whether your file is suitable, send it to us and we will check it for free before quoting.

We can laser cut a wide range of materials including acrylic, plywood, MDF, leather, thick paper, cardboard, mount board, high-density foam, and fabric. If you have a material not listed here, feel free to contact us — we are happy to advise on suitability.

We can attempt to convert raster images such as JPG or PNG into a cuttable vector format, though the quality of the result depends on the complexity and clarity of your original image. Simple logos and shapes usually convert well, while highly detailed images may not trace accurately. We recommend sending us your file first so we can assess it and advise you before proceeding.

For best results, set your cut lines to a hairline or 0.001pt stroke weight in your vector software. If your design includes both cutting and engraving, please separate them onto distinct layers or use different colours to indicate each. Set your design to actual size (1:1 scale) and include any dimensions or notes in a separate layer. Not sure? Send us your file and we will guide you through any adjustments needed.

We have two laser cutting beds available. Our smaller bed handles pieces up to 60cm × 90cm, and our larger bed accommodates pieces up to 89cm × 130cm. If your project exceeds these dimensions, it may be possible to cut in sections — contact us to discuss your requirements.

For acrylic, we can cut up to 15mm thickness. Maximum thickness for other materials such as wood and MDF varies — thicker materials may require multiple passes or may not be suitable. Contact us with your specific material and thickness and we will confirm whether it is achievable.

Both options are available. We carry a range of common materials in stock including acrylic and wood sheets, which you can purchase from us as part of your order. Alternatively, you are welcome to supply your own material — just ensure it is suitable for laser cutting and inform us of the material type and thickness when you enquire.